Warwick School of Dance
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Returns

We are pleased to offer a no quibble 28 day returns guarantee for any reason for a full refund. We do not offer an exchange service, if you require an alternative item you will need to place a new order through the website.

Unless the products are faulty or not as described, you will be responsible for the cost of returning the products to us. We advise all customers to send items back on a tracked service and that you obtain proof of postage.

Returned goods which are not faulty must be in their original packaging & be fit for re-sale.

All of our garments are scrutinised prior to despatch but should be checked before use as we do not accept returns on worn clothing, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return. Please use the returns note which is printed on the reverse of the picking slip enclosed with your parcel. Please mark faults with sticky tape to identify the problem. A receipt of postage should be obtained for all returned items and the cost of return postage will not be refunded.

Please note that garments which are not regular stock items, i.e. personalised print garments, will not be accepted back for credit. For reasons of hygiene we are unable to accept underwear back even if returned unworn. Tights may not be returned once opened unless they are faulty. CDs, DVDs are also non-returnable. Clearance and sale items are non-returnable unless faulty.

Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’.  Any customs charges incurred by IDS due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding credit note.

Refunds will be credited to the credit or debit card used for the original purchase as soon as possible, in any case within 30 calendar days.

This does not affect your statutory rights as a consumer.

If you return the purchase(s) to us for any reason, you will have to meet the postal or other costs that you incur in doing so yourself.  The return address is set out below.

If you are returning an item from the United States please complete a contact form and provide us with your details so we can make contact with you about your return.

Returns Address:

MyDanceStore 
Harlequin House 
Forde Court
Newton Abbot 
Devon
TQ12 4BT, 
United Kingdom

Telephone: +44 (0)1626 47 79 33